Cancelation And Refund Policy

Cancellation and Refund Policy for Govind Collection

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At Govind Collection, we strive to ensure that you have a smooth shopping experience. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for orders placed on our platform.

1. Order Cancellation Policy

We understand that plans may change, and you might need to cancel your order. However, because we work to process orders quickly, cancellations are subject to the following conditions:

a. Cancellation Window:

  • Orders must be canceled within 12 hours of placing the order.
  • To cancel an order, contact us as soon as possible at cresona9@gmail.com, and  with your order details.

b. After 12 Hours:

  • Once the 12-hour window has passed, the order is processed for shipping, and cancellations will no longer be accepted. You will need to wait for the product to be delivered and initiate a return as per our return policy.

c. Cancellation Acceptance:

  • You will receive a confirmation email or message once your cancellation request has been approved.

2. Refund Policy

At Govind Collection, we ensure a quick and efficient refund process if you need to return a product or if your order is canceled within the allowed timeframe.

a. Refund Timeline:

  • Once your cancellation is approved or your returned product is received and inspected, we will process your refund within 2 business days.

b. Refund Method:

  • Refunds will be credited back to the original payment method used during the purchase.
  • If you paid via debit/credit card or net banking, please allow 2-3 additional business days for the refund to reflect in your account depending on your bank’s processing time.

c. Full Refund:

  • You will receive a full refund of the product price, including any applicable taxes.
  • Shipping charges are non-refundable unless the order was canceled before shipping or the product was defective.

3. Return & Refund Conditions

If you wish to return a product after it has been delivered, please refer to our Return Policy for details on eligibility and procedures.

a. Inspection:

  • After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund within 1 business day.

b. Refund Eligibility:

  • Returned products must be in their original condition, with tags intact, unworn, and unused to be eligible for a refund.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 24 hours of delivery at cresona9@gmail.com, and we will arrange for a replacement or a full refund, including any shipping charges.

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